About

Built by facilities people, for facilities people.

Virtual Helpdesk combines deep facilities expertise with cutting-edge technology to redefine how organisations manage their assets, estates and contractors.

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Our mission

Smarter facilities, safer buildings, fewer compromises.

We believe facilities teams deserve software that's as modern as the buildings they manage. Our platform brings every workflow — assets, compliance, contractors, PPM and reporting — into one secure, easy-to-use system.

Whether you're managing a single site or hundreds of buildings, Virtual Helpdesk delivers the visibility, control and accountability needed to operate safer, smarter and more efficiently.

Virtual Helpdesk team reviewing a maintenance dashboard together in a modern building lobby

Outcomes-led

We measure success by uptime, compliance and savings — not features shipped.

Modern by design

Cloud-native, mobile-first, and built around the way your teams actually work.

People-first

No logins, no friction. Anyone can raise an issue or scan an asset in seconds.

Secure by default

ISO 27001 certified, Cyber Essentials approved and ICO registered.

Facilities professionals analysing performance data on a wall-mounted dashboard
Facilities engineer inspecting plant equipment with a tablet
On-site expertise
Facilities professionals reviewing compliance data on a large screen
Data-driven decisions
Helpdesk professional assisting a client over the phone
Support that answers
Our management team

The people behind the platform.

Portrait of Rob Nicoll, Commercial Director at Virtual Helpdesk

Rob Nicoll

Commercial Director

With over 25 years in the FM industry, Rob has developed and implemented software for PPM and the management of regulatory environmental data. After working internationally, Rob set up Zeta Compliance Services Ltd in 1998, which expanded across the globe and became the benchmark regulatory PPM system, operating in seven languages and all industrial sectors. After the sale of the Zeta group, Rob turned his wealth of experience to creating Virtual Helpdesk and is central to the business development, strategy and product development.

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Portrait of Chris Wiles, Chief Technology Officer at Virtual Helpdesk

Chris Wiles

Chief Technology Officer

Chris spent many years as Technical Director at industry leader ZetaSafe, shaping the technological landscape and creating an innovative SaaS platform, integrating APIs with CAFM systems and IoT devices to redefine how businesses approached health and safety compliance. Today, Chris continues to push the boundaries of technological advancement, leading a talented team of innovators at Virtual Helpdesk.

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Portrait of Bryony Weeks, Marketing Manager at Virtual Helpdesk

Bryony Weeks

Marketing Manager

Bryony is an accomplished Marketing Manager with over 15 years of experience in digital marketing, website development and creative design. She excels in crafting user-centred designs and executing impactful marketing strategies, and is known for her innovative approach, exceptional problem-solving skills and dedication to delivering high-quality results with quick turnarounds.

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Let's get started

Smart facility management starts here.

Take control of your estate with Virtual Helpdesk — from compliance to maintenance, live in as little as 30 days.