About Us

At Virtual Helpdesk, we are at the forefront of transforming facility management with cutting-edge technology. Our comprehensive CAFM (Computer-Aided Facility Management) solutions empower organisations to streamline compliance, maintenance, and operational efficiency across large-scale estates. Trusted by global brands and public institutions alike, we are dedicated to helping our clients save time, reduce costs, and achieve complete control over their facilities.

OUR HISTORY 

Founded with the vision of transforming facility management, Virtual Helpdesk has grown into a trusted partner for organisations across industries. We began our journey by identifying the inefficiencies in traditional facility management systems, leading to the creation of a powerful platform designed to address those pain points.

Today, we collaborate with some of the largest estates in the world, including NHS facilities and FTSE250 companies, delivering innovative tools that redefine the way facilities are managed.

MISSION STATEMENT

Our mission is simple yet powerful—to revolutionise facility management by providing intuitive, data-driven solutions that ensure compliance, optimise workflows, and drive cost-efficiency. Guided by innovation, collaboration, and excellence, we aim to empower organizations to achieve their operational goals seamlessly.

OUR VISION

We envision a world where facility management is no longer a challenge but an opportunity—where organisations have full confidence in their compliance, transparency in their operations, and the ability to make proactive decisions.

What Sets Us Apart

Customer-Centric Approach

We are deeply committed to understanding and addressing the unique needs of our clients, ensuring personalized solutions for maximum impact.

Innovation at the Core

By integrating the latest technology, including IoT connectivity and advanced analytics, we remain ahead of the curve in delivering unparalleled tools for facility management.

Proven Track Record

From reducing compliance gaps to cutting operational costs, our solutions have consistently delivered measurable results for clients across the globe.

Our Management Team

Rob Nicoll

Commercial Director  

Rob's Bio

With over 25 years in the FM industry, Rob has developed and implemented software for PPM and the management of regulatory environmental data.

After working internationally, Rob setup Zeta Compliance Services Ltd in 1998 which expanded across the globe and became the benchmark regulatory PPM system, operating in seven languages and all industrial sectors.

After the sale of the Zeta group, Rob utilised his wealth of experience and turned his attention to creating Virtual Helpdesk and is central to the business development, strategy and product development.

Chris Wiles

Chief Technology Officer

Chris' Bio

Chris spent many years as Technical Director as industry leader ZetaSafe, shaping the technological landscape and creating an innovative SaaS platform, integrating APIs with CAFM systems and IoT devices to redefine how businesses approached health and safety compliance.
Today, Chris continues to push the boundaries of technological advancement, leading a talented team of innovators at Virtual Helpdesk.
Together they work tirelessly to develop cutting-edge solutions that address the ever-evolving challenges of compliance management. Our mission is to empower organisations with next-generation tools that simplify regulatory adherence, enhance risk management, and promote a culture of safety and sustainability.

Bryony Hill

Marketing Manager

Bryony's Bio
Bryony Hill is an accomplished Marketing Manager with over 15 years of experience in digital marketing, website development, and creative design. Bryony excels in crafting user-centered designs and executing impactful marketing strategies. She is passionate about creating tailored branding solutions and optimising social media content to drive engagement and achieve business goals. Known for her innovative approach, exceptional problem-solving skills, and dedication to delivering high-quality results with quick turnarounds.

Let’s Get Started

Smart Facility Management Starts Here

Take control of your facilities with Virtual Helpdesk’s innovative CAFM solution. From compliance to maintenance, we’ve got you covered.

Location

+44 (0) 800 043 0077

info@virtual-helpdesk.com

Franklins House, Wesley Lane, Bicester, OX26 6JU

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