WELCOME TO VIRTUAL HELPDESK

Manage Your Assets, Estates & Contractors On A Single Platform

Simplify compliance, streamline estates and take full control of your contractors.

Monitor assets, manage planned maintenance and stay compliant across your entire estate from a single, powerful platform.

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Why Virtual Helpdesk?

Virtual Helpdesk is a complete facilities and estate management platform designed to help organisations manage assets, buildings and contractors efficiently. From real-time compliance tracking to intelligent maintenance planning, everything you need is in one secure, easy-to-use system.

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Reduction in Asset Downtime

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Reduction in Energy Costs

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Reduction in Contractor Disputes

One Platform.

Total Control.

Zero Compromise.

Bring your entire operation together with a powerful, cloud-based platform designed to simplify how you manage assets, estates, contractors and compliance. From real-time asset tracking and estate-wide visibility to intelligent contractor oversight, compliance control and automated planned preventative maintenance (PPM), Virtual Helpdesk gives you the tools to reduce risk, cut costs and stay in complete control. Everything you need to run safer, smarter and more efficient facilities — in one seamless system.

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Asset management

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Estate management

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Contractor management

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Facilities management

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Compliance management

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Planned preventative maintenance (PPM)

See How It Works

Powerful Asset Management

Build and maintain a complete Asset Register for every building in your estate.

Store detailed asset records, statutory documentation and maintenance history in one secure location. Each asset is linked to a unique QR code, making it easy for engineers and contractors to log and complete work on site.

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Centralised asset register

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QR-coded maintenance tracking

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Digital compliance records

Real-Time Compliance & Estate Visibility

Stay compliant effortlessly with instant, real-time visibility across your entire estate.

The Virtual Helpdesk Planner gives you a live snapshot of compliance status for all buildings and assets, with intuitive colour-coded alerts for active, upcoming and expired tasks. Filter by site, asset or discipline to make faster, smarter decisions.

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Real-time compliance tracking

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Colour-coded task status

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Estate-wide visibility

Smarter Planned Preventative Maintenance (PPM)

Simplify PPM planning with an intuitive, visual maintenance planner.

View maintenance schedules across your entire estate or drill down by building, asset or task. Reduce downtime, prevent missed tasks and keep critical systems running smoothly.

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Estate-wide PPM planner

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Task, asset and building views

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Reduced reactive maintenance

Contractor Management Made Simple

Manage contractors with total clarity and control.

Track contractor performance, monitor job costs and ensure compliance with KPIs through built-in dashboards. Get full visibility of work quality, response times and spend.

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Contractor performance tracking

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Job and cost visibility

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Compliance by discipline

Let Barclaycard Handle Your Transactions

Virtual Helpdesk connects to Barclaycard Precisionpay, to ensure your contractors are paid quickly and securely for those smaller jobs.

Allow your teams to remove the admin burden that comes from multiple small job invoices and free up your FM and Finance teams.

Advanced Analytics & Reporting

Make faster, better decisions with real-time dashboards and reporting.

Gain complete visibility of:

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Cost per job

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Contractor performance

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Compliance by asset, site and discipline

Turn data into action with easy-to-read visual insights.

Smart Alerts Powered by Real-Time Data

Stay ahead of problems before they become failures.

Integrate with real-time IoT sensor data.

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Predictive maintenance alerts

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Sensor-driven insights

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Reduced operational risk

Reduce downtime and extend asset life.

Live in 30 days & Instant Team Rollout

Get your teams up and running in minutes with a helpdesk that requires no logins or passwords.

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No usernames or passwords required

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Easy implementation

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Immediate issue reporting

Staff can start reporting issues immediately.

The Smarter Way To Manage Facilities

Virtual Helpdesk combines cutting-edge technology with user-centric design to redefine facility management. Whether you’re managing hundreds of buildings or a single site, our platform delivers unparalleled control, precision, and efficiency.

Trusted by industry leaders, Virtual Helpdesk is ISO 9001, ISO 14001, and ISO 27001 certified. Ensuring high-quality service delivery and robust information security. These certifications reflect our commitment to operational excellence, customer satisfaction, and data protection.