WELCOME TO VIRTUAL HELPDESK

Facilities, Assets, Estates, Contractors & Compliance. One Platform, Zero Hassle.

From Asset Management and Contractor Compliance to the Golden Thread and full Compliance Management — everything you need, in one CAFM system.

Monitor assets, manage planned maintenance and stay compliant across your entire estate from a single, powerful platform.

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Why Virtual Helpdesk?

Virtual Helpdesk is a complete facilities and estate management platform designed to help organisations manage assets, buildings and contractors efficiently. From real-time compliance tracking to intelligent maintenance planning, everything you need is in one secure, easy-to-use system.

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Reduction in Asset Downtime

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Reduction in Energy Costs

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Reduction in Contractor Disputes

One Platform.

Total Control.

Zero Compromise.

Bring your entire operation together with a powerful, cloud-based platform designed to simplify how you manage assets, estates, contractors and compliance. From real-time asset tracking and estate-wide visibility to intelligent contractor oversight, compliance control and automated planned preventative maintenance (PPM), Virtual Helpdesk gives you the tools to reduce risk, cut costs and stay in complete control. Everything you need to run safer, smarter and more efficient facilities — in one seamless system.

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Asset management

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Estate management

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Contractor management

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Facilities management

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Compliance management

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Planned preventative maintenance (PPM)

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Asset Management

Create a single source of truth for every asset across your estate.

Build and maintain a comprehensive digital asset register for each building, storing asset data, maintenance history and statutory documentation securely in one place. Assets are linked to unique QR codes, enabling fast on-site access for engineers and contractors.

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Centralised asset register

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QR-coded maintenance tracking

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Digital compliance records

Compliance Management

Stay compliant with real-time visibility and proactive control.

Track statutory inspections, safety tasks and maintenance activities across your entire estate through a live, visual compliance dashboard. Colour-coded alerts highlight active, upcoming and overdue actions, helping you prioritise risk and maintain compliance effortlessly.

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Real-time compliance tracking

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Colour-coded task status and alerts

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Estate-wide compliance visibility

Contractor Oversight

Ensure every contractor working across your estate meets required compliance standards — without manual chasing.

Maintain full oversight of contractor accreditations, insurance, certifications and statutory documentation in one central system. Monitor compliance by discipline, track expiry dates and only allow approved contractors to carry out work on site.

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Centralised contractor compliance records

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Automated visibility of expiries and renewals

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Compliance by contractor and discipline

The Golden Thread

Protect your buildings with a clear, auditable Golden Thread of information.

Maintain accurate, up-to-date records throughout the lifecycle of each building and asset. All safety, compliance and maintenance data is structured, secure and instantly accessible — supporting accountability, transparency and regulatory requirements.

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Secure, structured building information

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Full audit trail of safety and compliance data

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Lifecycle visibility across buildings and assets

Let Barclaycard Handle Your Transactions

Virtual Helpdesk connects to Barclaycard Precisionpay, to ensure your contractors are paid quickly and securely for those smaller jobs.

Allow your teams to remove the admin burden that comes from multiple small job invoices and free up your FM and Finance teams.

Advanced Analytics & Reporting

Make faster, better decisions with real-time dashboards and reporting.

Gain complete visibility of:

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Cost per job

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Contractor performance

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Compliance by asset, site and discipline

Turn data into action with easy-to-read visual insights.

Smart Alerts Powered by Real-Time Data

Stay ahead of problems before they become failures.

Integrate with real-time IoT sensor data.

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Predictive maintenance alerts

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Sensor-driven insights

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Reduced operational risk

Reduce downtime and extend asset life.

Live in 30 days & Instant Team Rollout

Get your teams up and running in minutes with a helpdesk that requires no logins or passwords.

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No usernames or passwords required

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Easy implementation

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Immediate issue reporting

Staff can start reporting issues immediately.

The Smarter Way To Manage Facilities

Virtual Helpdesk combines cutting-edge technology with user-centric design to redefine facility management. Whether you’re managing hundreds of buildings or a single site, our platform delivers unparalleled control, precision, and efficiency.

Trusted by industry leaders, Virtual Helpdesk is ISO 9001, ISO 14001, and ISO 27001 certified. Ensuring high-quality service delivery and robust information security. These certifications reflect our commitment to operational excellence, customer satisfaction, and data protection.