Streamline Your Facility Management
Simplify your facility management with our streamlined solutions. Gain full visibility over your operations and manage your contractors with efficiency and ease.
Visibility Across Your Entire Estate
Our platform offers simplicity in an often-overcomplicated industry, allowing you to oversee every job, control costs across your estate, and manage trusted contractors—all without a single phone call.
Comprehensive Asset Management
Real-Time Analytics
Seamless IoT Integrations
Fully Operational Within 30 Days
%
Reduction in spend on facilities management
%
Reduction in the average cost of a job
Increase in compliance visits completion
%
Total ownership of your own data
Virtual Helpdesk is deployed within the National Health Service.
Why Choose Virtual Helpdesk?
THE SMARTER WAY TO MANAGE FACILITIES
Virtual Helpdesk combines cutting-edge technology with user-centric design to redefine facility management. Whether you’re managing hundreds of buildings or a single site, our platform delivers unparalleled control, precision, and efficiency.
OUR MISSION
To provide facility managers and maintenance teams with tools built to tackle complexity, save costs, and enable data-driven insights—all while improving service quality.
Trusted by industry leaders, Virtual Helpdesk is ISO 9001, ISO 14001, and ISO 27001 certified. Ensuring high-quality service delivery and robust information security. These certifications reflect our commitment to operational excellence, customer satisfaction, and data protection.
Transform Your Data into Valuable Cost-Saving Insights
SIMPLICITY AT OUR CORE
Save Time and Reduce Costs
Trusted by household and bluechip companies who have saved millions annually, Virtual Helpdesk ensures precise cost control, including PPM billing only for completed visits.
Enhance Control and Compliance
Full visibility into data and compliance levels ensures nothing gets overlooked, giving you complete control over your facility’s performance.
Tailored for Large-Scale Facilities
Designed specifically for expansive estates with hundreds of buildings and thousands of users—for smooth and straightforward rollout.
Enhance Team Productivity & Collaboration Globally
STREAMLINE EMPLOYEE ACCESS WHILE ENSURING GDPR COMPLIANCE
Real-Time Compliance Management
Stay compliant effortlessly with the Virtual Helpdesk Planner, offering a snapshot of your compliance status across your entire estate in real time. Filter by active or expired tasks with intuitive colour coding.
Comprehensive Asset Management
Create an exhaustive Asset Register for every building. Maintain asset compliance with detailed records and unique QR codes for maintenance tasks linked to each asset.
Advanced Analytics
Gain complete visibility with detailed dashboards offering critical insights on costs per job, contractor performance, and compliance by discipline. Make informed decisions faster.
Streamlined PPM Tracking
Take the complexity out of (PPM) with a clear, easy-to-navigate planner. View schedules for the entire estate or drill down into specific tasks by building or asset.
Seamless IoT Integration
Simplify reactive task management using IoT-powered remote updates to create a seamless workflow for everyday operations.
Robust Visitor Booking Module
Save time and enhance visitor management with automated text and email notifications sent directly to hosts upon guest arrival.
Virtual Helpdesk delivers benefits across the whole business
STREAMLINING SUPPORT FOR ENHANCED PRODUCTIVITY
Finance
Streamlines processes by offering accurate forecasting, budgeting flexibility, and compliance protection. With site and asset-level visibility, it ensures traceability while highlighting Procurement savings effectively.
Procurement
Empowers users with comprehensive data, enabling accurate RFPs, informed asset lifecycle decisions, and effective contractor management. It provides access to accredited businesses at all levels, ensuring control and precision.
Facilities
Ensures compliance and provides detailed visibility across the entire estate. It supports the use of local contractors, maintains data accuracy, and enables strategic oversight to drive best practices and cost savings.
Frequently Asked Questions
What’s the typical setup time?
With Virtual Helpdesk’s rapid onboarding process, setup and deployment are industry-leading, ensuring your organization is fully operational in 30 days.
Can it handle estates with multiple buildings?
Yes! Virtual Helpdesk is specifically tailored for large-scale, complex estates, offering smooth implementation even with thousands of users across multiple sites.
Is Virtual Helpdesk compatible with IoT devices?
Absolutely. Virtual Helpdesk fully integrates with IoT devices to streamline reactive task management in real time.
Can the system be integrated with other software?
Yes! With well-documented RESTful APIs, Virtual Helpdesk offers seamless integration with remote systems for a hassle-free experience.
Still have questions or want to learn more?
Our team is ready to assist you with any inquiries.
Let’s Get Started
Smart Facility Management Starts Here
Take control of your facilities with Virtual Helpdesk’s innovative CAFM solution. From compliance to maintenance, we’ve got you covered.
Location
info@virtual-helpdesk.com
Franklins House, Wesley Lane, Bicester, OX26 6JU
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