WELCOME TO VIRTUAL HELPDESK
Manage Your Assets, Estates & Contractors On A Single Platform
Simplify compliance, streamline estates and take full control of your contractors.
Monitor assets, manage planned maintenance and stay compliant across your entire estate from a single, powerful platform.
Why Virtual Helpdesk?
Virtual Helpdesk is a complete facilities and estate management platform designed to help organisations manage assets, buildings and contractors efficiently. From real-time compliance tracking to intelligent maintenance planning, everything you need is in one secure, easy-to-use system.
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Reduction in asset downtime
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Rreduction in energy costs
%
Reduction in contractor disputes
One Platform.
Total Control.
Zero Compromise.
Asset management
Powerful Asset Management
Build and maintain a complete Asset Register for every building in your estate.
Store detailed asset records, statutory documentation and maintenance history in one secure location. Each asset is linked to a unique QR code, making it easy for engineers and contractors to log and complete work on site.
Centralised asset register
QR-coded maintenance tracking
Digital compliance records
Real-Time Compliance & Estate Visibility
Stay compliant effortlessly with instant, real-time visibility across your entire estate.
The Virtual Helpdesk Planner gives you a live snapshot of compliance status for all buildings and assets, with intuitive colour-coded alerts for active, upcoming and expired tasks. Filter by site, asset or discipline to make faster, smarter decisions.
Real-time compliance tracking
Colour-coded task status
Estate-wide visibility
Smarter Planned Preventative Maintenance (PPM)
Simplify PPM planning with an intuitive, visual maintenance planner.
View maintenance schedules across your entire estate or drill down by building, asset or task. Reduce downtime, prevent missed tasks and keep critical systems running smoothly.
Estate-wide PPM planner
Task, asset and building views
Reduced reactive maintenance
Contractor Management Made Simple
Manage contractors with total clarity and control.
Track contractor performance, monitor job costs and ensure compliance with KPIs through built-in dashboards. Get full visibility of work quality, response times and spend.
Contractor performance tracking
Job and cost visibility
Compliance by discipline
Let Barclaycard Handle Your Transactions
Virtual Helpdesk connects to Barclaycard Precisionpay, to ensure your contractors are paid quickly and securely for those smaller jobs.
Allow your teams to remove the admin burden that comes from multiple small job invoices and free up your FM and Finance teams.
Advanced Analytics & Reporting
Make faster, better decisions with real-time dashboards and reporting.
Gain complete visibility of:
Contractor performance
Compliance by asset, site and discipline
Turn data into action with easy-to-read visual insights.
Smart Alerts Powered by Real-Time Data
Stay ahead of problems before they become failures.
Integrate with real-time IoT sensor data.
Predictive maintenance alerts
Sensor-driven insights
Reduced operational risk
Reduce downtime and extend asset life.
Live in 30 days & Instant Team Rollout
Get your teams up and running in minutes with a helpdesk that requires no logins or passwords.
No usernames or passwords required
Easy implementation
Immediate issue reporting
Staff can start reporting issues immediately.
Let Barclaycard Handle Your Transactions
Virtual Helpdesk connects to Barclaycard Precisionpay, to ensure your contractors are paid quickly and securely for those smaller jobs.
Allow your teams to remove the admin burden that comes from multiple small job invoices and free up your FM and Finance teams.
Let’s Get Started
Smart Facility Management Starts Here
Take control of your facilities with Virtual Helpdesk’s innovative CAFM solution. From compliance to maintenance, we’ve got you covered.
Location
info@virtual-helpdesk.com
Franklins House, Wesley Lane, Bicester, OX26 6JU
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