Facilities & Estates Management for NHS Trusts
Smarter contractor, compliance, and maintenance management — built for healthcare environments.
Running estates and facilities in the NHS means balancing tight budgets, strict compliance standards, and complex contractor networks all while ensuring a safe, efficient, and responsive healthcare environment. That’s why we created Virtual Helpdesk: a flexible, affordable platform that helps NHS Estates teams simplify the management of PPMs, reactive jobs, contractors, costs, and compliance.
Optimise Your Operations Today
SAVE TIME AND MONEY INSTANTLY WITH GUARANTEED RESULTS
Contact us today for a no-obligation review of your system requirements. Our experts will help you unlock cost-saving opportunities and streamline your operations—guaranteed!
Why NHS Trusts Choose Virtual Helpdesk
Save up to 65% compared to traditional CAFM systems
We deliver more capability at a significantly lower cost, with none of the bloat or complexity of outdated systems.
Roll out across your teams in minutes - no logins required
Our Helpdesk system is incredibly easy to implement. Staff can start reporting issues straight away, with no usernames or passwords needed.
Smart Alerts
Smart Alerts: An innovative feature powered by real-time IoT sensor data integration. This cutting-edge collaboration enables facility managers to gain unparalleled insights into asset performance and address potential issues before they escalate, ensuring smoother, more efficient operations.
Built-in CHAS Integration
See real-time contractor compliance status with CHAS integration, giving you greater confidence and control.
IoT Integration for Compliance Automation
Use smart sensors to automate checks like water hygiene monitoring. If everything is within range, you can skip unnecessary site visits – saving time and money.
Live dashboards & reporting
Track every job, contractor, and cost in real time. From audit trails to budget oversight, everything is at your fingertips.
%
Your NHS Estates team cut costs by 65%
%
Reduction in the average cost of a job
Increase in compliance visits completion
%
Total ownership of your own data
Virtual Helpdesk is deployed within the National Health Service.
Designed for NHS Estates & Facilities Teams
Virtual Helpdesk is designed to confront and resolve the pressing issues faced by local authorities, such as:
Budget Constraints:
Aging Infrastructure:
Resource Limitations:
Complex Portfolios:
Oversee multiple buildings and facilities seamlessly from a centralised platform.
Regulatory Demands:
High Expectations from Students and Faculty:
Fragmented Systems:
Sustainability Objectives:
Transparency Obligations:
The Trusted Partner for The NHS
STREAMLINING SUPPORT FOR ENHANCED PRODUCTIVITY
Trusted by Industry Experts
Virtual Helpdesk is relied upon by major companies and large estates to save millions while streamlining operations.
Deployed in Under 30 Days
Get started quickly with our streamlined onboarding process. Your organisation will be fully operational with Virtual Helpdesk within a month.
Tailored for Large-Scale Facilities
Designed specifically for multiple facilities with hundreds of buildings and thousands of users, for smooth and straightforward rollout.
NEW FEATURE
Two-Factor Authentication
We're committed to keeping your data secure. Virtual Helpdesk now supports Two-Factor Authentication (2FA), adding an extra layer of protection to your login process. With a quick setup using your preferred authenticator app, you can ensure only authorised users access your dashboard. Stay compliant, stay secure — with Virtual Helpdesk.
Let Barclaycard Handle Your
Transactions
80% OF YOUR TRANSACTIONS MAKE UP LESS THAN 10% OF THE TOTAL VALUE THAT YOUR FINANCE DEPARTMENT HANDLE
Virtual Helpdesk connects to Barclaycard Precisionpay, to ensure your contractors are paid quickly and securely for those smaller jobs.
Allow your teams to remove the admin burden that comes from multiple small job invoices and free up your FM and Finance teams.
Get started today to Improve Efficiency & Cut Costs
Virtual Helpdesk is your all-in-one solution for effective, affordable facility management. From staying compliant to maintaining a safe learning environment, our systems are designed to help the NHS thrive. Contact us for a no-obligation consultation to assess your needs and uncover ways to reduce expenses.
TAKE ADVANTAGE OF OUR FREE CONSULTATION AND START SAVING TODAY.
Frequently Asked Questions
What’s the typical setup time?
With Virtual Helpdesk’s rapid onboarding process, setup and deployment are industry-leading, ensuring your organization is fully operational in 30 days.
Can it handle estates with multiple buildings?
Yes! Virtual Helpdesk is specifically tailored for large-scale, complex estates, offering smooth implementation even with thousands of users across multiple sites.
Is Virtual Helpdesk compatible with IoT devices?
Absolutely. Virtual Helpdesk fully integrates with IoT devices to streamline reactive task management in real time.
Can the system be integrated with other software?
Yes! With well-documented RESTful APIs, Virtual Helpdesk offers seamless integration with remote systems for a hassle-free experience.
Still have questions or want to learn more?
Our team is ready to assist you with any inquiries.
Let’s Get Started
Smart Facility Management Starts Here
Take control of your facilities with Virtual Helpdesk’s innovative CAFM solution. From compliance to maintenance, we’ve got you covered.
Location
info@virtual-helpdesk.com
Franklins House, Wesley Lane, Bicester, OX26 6JU
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