Empower Your Local Authority with Virtual Helpdesk
Virtual Helpdesk is specifically designed to help local authorities tackle the complex demands of facilities management. Our cutting-edge tools enable you to cut costs, boost operational performance, and deliver outstanding service while tackling the unique obstacles faced by local governments. From aging infrastructure to meeting compliance requirements, Virtual Helpdesk delivers comprehensive solutions to ensure your facilities operate at their best.
Optimise Your Operations Today
SAVE TIME AND MONEY INSTANTLY WITH GUARANTEED RESULTS
Contact us today for a no-obligation review of your system requirements. Let our experts identify cost-saving opportunities and streamline your operations—guaranteed!
Why Choose Virtual Helpdesk?
Work Orders
Simplify planning and execution: Easily create, assign, and track Work Orders and Work Requests. With 95% of maintenance teams reporting improvements, Virtual Helpdesk transforms the way work is planned, managed, and executed.
Preventive Maintenance
Minimise unexpected downtime: Unexpected issues can disrupt operations and increase costs. Stay ahead of equipment failures with automated preventive and predictive maintenance. Automate scheduling of PMs, generate condition-based work orders seamlessly, and connect with IoT sensors to mitigate production risks effectively.
Reporting
Asset Management
Ensure Equipment Uptime: Enhance asset availability by leveraging insights into equipment health and reliability. Prolong asset lifespan, identify failure root causes, and utilise data-driven strategies to increase production while minimising capital expenditures.
Anonymous Authentication
Roll out to thousands effortlessly, without the need for administrative overhead: With anonymous authentication, Virtual Helpdesk effortlessly extends its reach to multiple locations. Anonymous Authentication eliminates the need for pre-registering thousands of potential users. A hassle-free rollout involves a straightforward QR code or web link.
Effortless Visitor & Contractor Management
Seamlessly manage your network: Optimise visitor experiences with arrival alerts and access a trusted directory of verified contractors. Categorised by specialty and location, our contractor directory ensures you always hire qualified professionals while maintaining compliance and reducing risks.
Contact Directory
The contractor network: Provides access to accredited and reviewed contractors, categorized by their specialty and location.
%
Reduction in spend on facilities management
%
Reduction in the average cost of a job
Increase in compliance visits completion
%
Total ownership of your own data
Virtual Helpdesk is deployed within the National Health Service.
Address Your Facilities Management Challenges
Virtual Helpdesk is designed to confront and resolve the pressing issues faced by local authorities, such as:
Budget Constraints:
Control costs while ensuring critical repairs and services are delivered.
Aging Infrastructure:
Prolong the functionality of older buildings with preventive strategies instead of costly renovations.
Resource Limitations:
Empower smaller teams to deliver maximum results with efficiency-boosting tools.
Complex Portfolios:
Manage extensive and diverse property portfolios seamlessly with an integrated system.
Regulatory Demands:
High Tenant Expectations:
Consistently meet the needs of your community with reliable and efficient services.
Fragmented Systems:
Bring all facility operations under one cohesive platform, eliminating redundancy.
Sustainability Objectives:
Operate eco-friendly facilities with minimal waste while improving cost-effectiveness.
Transparency Obligations:
Maintain accountability through a transparent, high-standard system that delivers efficient service.
The Smart Choice for Local Authorities
STREAMLINING SUPPORT FOR ENHANCED PRODUCTIVITY
Trusted by Industry Experts
Virtual Helpdesk is relied upon by major companies and large estates to save millions while streamlining operations.
Deployed in Under 30 Days
Get started quickly with our streamlined onboarding process. Your organisation will be fully operational with Virtual Helpdesk within a month.
Tailored for Large-Scale Facilities
Designed specifically for expansive estates with hundreds of buildings and thousands of users—for smooth and straightforward rollout.
Let Barclaycard Handle Your
Transactions
80% OF YOUR TRANSACTIONS MAKE UP LESS THAN 10% OF THE TOTAL VALUE THAT YOUR FINANCE DEPARTMENT HANDLE
Virtual Helpdesk connects to Barclaycard Precisionpay, to ensure your contractors are paid quickly and securely for those smaller jobs.
Allow your teams to remove the admin burden that comes from multiple small job invoices and free up your FM and Finance teams.
Save Time and Money Instantly with Guaranteed Results
Virtual Helpdesk offers a no-obligation consultation to assess your current system requirements. Our experts will walk you through the features that will immediately improve workflows for 95% of users. We guarantee to uncover savings potential in your processes.
TAKE ADVANTAGE OF OUR FREE CONSULTATION AND START SAVING TODAY.
Frequently Asked Questions
What’s the typical setup time?
With Virtual Helpdesk’s rapid onboarding process, setup and deployment are industry-leading, ensuring your organization is fully operational in 30 days.
Can it handle estates with multiple buildings?
Yes! Virtual Helpdesk is specifically tailored for large-scale, complex estates, offering smooth implementation even with thousands of users across multiple sites.
Is Virtual Helpdesk compatible with IoT devices?
Absolutely. Virtual Helpdesk fully integrates with IoT devices to streamline reactive task management in real time.
Can the system be integrated with other software?
Yes! With well-documented RESTful APIs, Virtual Helpdesk offers seamless integration with remote systems for a hassle-free experience.
Still have questions or want to learn more?
Our team is ready to assist you with any inquiries.
Let’s Get Started
Smart Facility Management Starts Here
Take control of your facilities with Virtual Helpdesk’s innovative CAFM solution. From compliance to maintenance, we’ve got you covered.
Location
info@virtual-helpdesk.com
Franklins House, Wesley Lane, Bicester, OX26 6JU
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