Two-Factor Authentication Now on Virtual Helpdesk

Why 2FA Is a Must-Have for Modern Businesses

In today’s digital-first world, cybersecurity is more critical than ever. With data breaches and phishing attacks on the rise, businesses are increasingly turning to Two-Factor Authentication (2FA) to safeguard their operations. In fact, according to Microsoft, multi-factor authentication can block over 99.9% of account compromise attacks.

That’s why we’re excited to announce that Virtual Helpdesk has rolled out 2FA as a core security feature giving users an additional layer of protection when accessing their dashboard.

What Is Two-Factor Authentication (2FA)?

Two-Factor Authentication is a security process that requires users to provide two different authentication factors before accessing an account. Typically, this includes:

• Something you know (password) 
• Something you have (a temporary code from an authenticator app)

By adding this second step, 2FA significantly reduces the risk of unauthorised access, even if a password is compromised.

One weak password allowed hackers to sink a 158-year-old company

One password is believed to have been all it took for a ransomware gang to destroy a 158-year-old company and put 700 people out of work. KNP – a Northamptonshire transport company – is just one of tens of thousands of UK businesses that have been hit by such attacks. Big names such as M&S, Co-op and Harrods have all been attacked in recent months. The chief executive of Co-op confirmed last week that all 6.5 million of its members had had their data stolen – according to the BBC News on the 21st July 2025.

“We need organisations to take steps to secure their systems, to secure their businesses.”
— Richard Horne, CEO of the National Cyber Security Centre (NCSC)

📖 Read the full story on the BBC: Weak password allowed hackers to sink a 158-year-old company

This case is a sobering example of what can happen when proper safeguards like Two-Factor Authentication are not in place. Even the largest brands M&S, Co-op, and Harrods have fallen victim to similar attacks in recent months.

Benefits of Using 2FA with Virtual Helpdesk

Implementing 2FA on your Virtual Helpdesk platform enhances your organisation’s overall cybersecurity posture. Here are a few reasons why it matters:

Advanced Security

2FA drastically reduces the risk of credential-based attacks by requiring something beyond just a password.

Seamless User Experience

The setup is quick and easy, with intuitive steps and compatibility with major authenticator apps.

Business Compliance

Many industries now require 2FA to meet cybersecurity and data protection regulations. Enabling 2FA keeps your organisation compliant with modern IT security standards.

Better Maintenance Management

With your systems securely protected, you can focus on what matters: streamlining operations and driving efficiency. Virtual Helpdesk empowers teams to:

• Prevent downtime
• Reduce maintenance expenses
• Boost technician productivity
• Improve asset reliability 

Get Started Today

If you’re already a Virtual Helpdesk user, enabling 2FA takes just a few minutes and can make a huge difference in your system’s resilience against attacks.

If you’re not using Virtual Helpdesk yet, now’s the perfect time to adopt a secure, efficient, and scalable solution for workplace maintenance and operations.

Take control of your digital safety today, activate 2FA on your Virtual Helpdesk account and work smarter with peace of mind.