Virtual Helpdesk Exhibiting at HEFMA Leadership Forum 2026

Virtual Helpdesk is pleased to confirm that we will be exhibiting at the HEFMA Leadership Forum 2026, taking place from 28–29 May 2026 at the Royal Armouries in Leeds. 

Hosted by HEFMA, this year’s theme “Delivering Estates & Facilities Services FIT FOR THE FUTURE”  reflects the increasing demand for resilient infrastructure, transparent compliance and stronger governance across healthcare estates. 

You will find Virtual Helpdesk at Stand 46 during the exhibition on 28 and 29 May. 

Supporting Healthcare Estates with Clarity and Control 

NHS estates teams operate within one of the most regulated and operationally complex environments in the UK. Compliance assurance, contractor oversight, asset lifecycle performance and maintenance delivery must all be managed simultaneously — often across multiple sites. 

At Virtual Helpdesk, our cloud-based CAFM platform has been designed to simplify that complexity. 

We provide: 

• Real-time compliance visibility
• Structured Golden Thread information management 
• Intelligent contractor oversight 
• Estate-wide and asset-level transparency 
• Automated workflows that reduce administrative burden 

Everything you need — in one secure, intuitive system. 

Asset-Linked PPMs: Clear Oversight, Real Assurance 

Traditional CAFM systems often separate assets from maintenance activity, making it difficult for senior leaders to see what is actually happening on the ground. 

Virtual Helpdesk takes a different approach. 

Every asset is directly linked to its Planned Preventative Maintenance (PPM) programme, creating a fully integrated view of asset performance and compliance activity. 

This means: 

• Each asset’s maintenance history is visible in one place 
• PPM tasks are clearly linked to the asset they protect 
• Leaders can instantly see which tasks are due, in progress or complete 
• Progress updates in real time as work is carried out 

For Facilities Managers, this removes the need to manually reconcile spreadsheets and reports.
For Finance Directors and senior leaders, it provides immediate assurance that assets are being maintained correctly. 

The result is stronger governance, lower operational risk and clear audit readiness — without relying on retrospective reporting. 

Golden Thread Confidence, Built In 

Healthcare estates must maintain accurate, accessible and structured building safety information. Virtual Helpdesk supports the Golden Thread by centralising: 

• Asset data 
• Compliance documentation 
• Certification records 
• Audit trails 
• Maintenance activity linked directly to each asset 

By connecting asset records, documentation and maintenance tasks within one system, organisations gain reliable, structured information that stands up to scrutiny. 

Smarter Maintenance, Lower Risk 

Reactive maintenance increases cost and operational disruption. A lack of visibility increases exposure. 

Our CAFM platform enables estates teams to: 

• Plan and automate PPM programmes 
• Allocate tasks efficiently 
• Monitor contractor performance against SLAs 
• Identify recurring issues before they escalate 

When combined with asset-linked PPMs, this creates a transparent and accountable maintenance environment across the estate. 

Contractor Oversight That Protects Your Organisation 

Healthcare estates depend on specialist contractors, yet documentation and compliance tracking can become fragmented. 

Virtual Helpdesk centralises: 

• Contractor certifications and accreditations 
• RAMS documentation 
• Performance tracking 
• Compliance verification 

This ensures contractors are accountable, work is evidenced and audit trails are complete — reducing organisational risk. 

Strategic Visibility for Senior Leaders 

The HEFMA Leadership Forum brings together estates leaders focused on long-term resilience and service delivery. 

Virtual Helpdesk supports that strategic ambition by delivering: 

• Estate-wide dashboards 
• Asset-level intelligence 
• Real-time compliance reporting 
• Executive oversight for board-level assurance 

From operational delivery to strategic governance, our platform enables estates and facilities services that are genuinely fit for the future. 

Visit Us at Stand 46 

The Forum opens with the customary ice-breaker dinner on 27 May, followed by the two-day conference and exhibition on 28–29 May. The Gala Dinner on 28 May will celebrate the 2026 award winners — always a highlight of the event. 

If you are attending, we would welcome the opportunity to demonstrate how Virtual Helpdesk delivers: 

• Asset-linked PPM clarity 
• Golden Thread confidence 
• Real-time compliance oversight 
• Smarter contractor management 

Stand 46 | 28–29 May 2026 | Royal Armouries, Leeds 

More information about the event can be found here:
https://www.hefma.co.uk/leadership-forum 

We look forward to seeing you in Leeds.