VIRTUAL HELPDESK
Resources
Keep up to dates with our latest product releases, news, case studies and events.
Why Water Management Can No Longer Be an Afterthought in Facilities Management
The recent WMSoc Summer Event highlighted an issue that many facilities managers, estates teams and building owners are facing: while organisations are investing heavily in compliance, digitalisation and asset management, water management is still often treated as a...
Why Universities Should Consider Virtual Helpdesk When It’s Time to Renew Their Asset Management System
For many universities, asset management systems have quietly become part of the background. They may not be perfect, but they are familiar, and replacing them often feels like a project that can wait another year. Renewal time changes that conversation. When an...
Introducing AI-Powered Certificate and Report Processing
At Virtual Helpdesk, we're continually looking for ways to help our customers work smarter, reduce administration, and improve service delivery. That's why we're excited to announce a powerful new AI-driven feature designed to transform how certificates and reports...
The Power of Built-In Interactive Mapping in Asset Management
See Every Asset Clearly Managing assets across multiple buildings, sites or estates has become increasingly complex. From compliance-critical equipment and planned maintenance schedules to inspections and contractor activity, organisations are under constant pressure...
Email Your Visit Sheets Directly to Your Planner
Email Your Visit Sheets Directly to Your Planner How Virtual Helpdesk's New AI Feature is Revolutionising Facility Management Facility managers are always juggling multiple tasks, from scheduling maintenance to tracking compliance across numerous sites. But when it...
Still Logging Temperatures Manually? Automate Records with ETI Probe & Virtual Helpdesk
The Hidden Cost of Manual Temperature Records Temperature monitoring is critical across countless industries and for a variety of safety reasons. Yet many organisations still rely on manual temperature logging. Technicians visit equipment, jot down readings,...
Virtual Helpdesk to Exhibit at WMSoc Summer Event 2026 – Changing for the Better
On Wednesday 3rd June 2026, industry professionals will gather at Aston University in Birmingham for one of the most important dates in the water management calendar: the WMSoc Summer Event – Changing for the Better. This year’s event comes at a pivotal moment for the...
Smarter Facilities Management: Virtual Helpdesk Integrates Plexus IoT Monitoring
At Virtual Helpdesk, our mission has always been simple: give facilities and estates teams the tools they need to work smarter, stay compliant and stay in control. Our CAFM platform already brings together asset management, compliance tracking, contractor oversight...
Asset-Linked PPMs for Universities: Strengthening Asset and Facilities Management
Universities manage some of the most complex estates in the UK. Teaching buildings, laboratories, accommodation, sports facilities and heritage properties all rely on thousands of assets that must be maintained safely and consistently. For estates, facilities and...
Virtual Helpdesk Launches Asset-Linked PPMs: Clear Oversight, Real Assurance
Virtual Helpdesk today announces the official launch of Asset-Linked Planned Preventative Maintenance (PPMs). A powerful new capability designed to give senior leaders complete visibility of maintenance and compliance activity across their estate. For many...
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