Streamline Your Workplace Operations & Maximise Efficiency

Prevent downtime, lower maintenance expenses, and provide an unparalleled technician experience with our cutting-edge solution. Take control of your maintenance operations and drive profitability with tools designed to enhance efficiency and reliability.

Experience Facilities Management without limits

Work Orders

Simplify planning and execution: Easily create, assign, and track Work Orders and Work Requests. With 95% of maintenance teams reporting improvements, Virtual Helpdesk transforms the way work is planned, managed, and executed.

Preventive Maintenance

Minimise unexpected downtime: Unexpected issues can disrupt operations and increase costs. Stay ahead of equipment failures with automated preventive and predictive maintenance. Automate scheduling of PMs, generate condition-based work orders seamlessly, and connect with IoT sensors to mitigate production risks effectively.

Reporting
Transform your data into cost-saving opportunities: Gain actionable insights with versatile dashboards and pre-built reports on asset performance, preventive maintenance compliance, maintenance expenditures, and more. Leverage this data to optimise operations and make smarter spending decisions, no matter the scale.
Asset Management

Ensure Equipment Uptime: Enhance asset availability by leveraging insights into equipment health and reliability. Prolong asset lifespan, identify failure root causes, and utilise data-driven strategies to increase production while minimising capital expenditures.

Anonymous Authentication

Roll out to thousands effortlessly, without the need for administrative overhead: With anonymous authentication, Virtual Helpdesk effortlessly extends its reach to multiple locations. Anonymous Authentication eliminates the need for pre-registering thousands of potential users. A hassle-free rollout involves a straightforward QR code or web link.

Visitor Booking Module

Save time and enhance visitor management: With automated text and email notifications sent directly to hosts upon guest arrival.

Contact Directory

The contractor network: Provides access to accredited and reviewed contractors, categorized by their specialty and location.

%

Reduction in spend on facilities management

%

Reduction in the average cost of a job

Increase in compliance visits completion

%

Total ownership of your own data

Virtual Helpdesk is deployed within the National Health Service.

Transform Your Data into Valuable Cost-Saving Insights

SIMPLICITY AT OUR CORE

Save Time and Reduce Costs

Trusted by household and bluechip companies who have saved millions annually, Virtual Helpdesk ensures precise cost control, including PPM billing only for completed visits.

Enhance Control and Compliance

Full visibility into data and compliance levels ensures nothing gets overlooked, giving you complete control over your facility’s performance.

Tailored for Large-Scale Facilities

Designed specifically for expansive estates with hundreds of buildings and thousands of users—for smooth and straightforward rollout.

fully operational within 30 days

With Virtual Helpdesk’s rapid onboarding process, setup and deployment are industry-leading, ensuring your organization is fully operational within 30 days.

Let Barclaycard Handle Your Transactions

80% OF YOUR TRANSACTIONS MAKE UP LESS THAN 10% OF THE TOTAL VALUE THAT YOUR FINANCE DEPARTMENT HANDLE

Virtual Helpdesk connects to Barclaycard Precision Pay, to ensure your contractors are paid quickly and securely for those smaller jobs.

Allow your teams to remove the admin buden that comes from multiple small job invoices and free up your FM and Finance teams.

Virtual Helpdesk delivers benefits across the whole business

STREAMLINING SUPPORT FOR ENHANCED PRODUCTIVITY

Finance

streamlines processes by offering accurate forecasting, budgeting flexibility, and compliance protection. With site and asset-level visibility, it ensures traceability while highlighting Procurement savings effectively.

Procurement

Empowers users with comprehensive data, enabling accurate RFPs, informed asset lifecycle decisions, and effective contractor management. It provides access to accredited businesses at all levels, ensuring control and precision.

Facilities

Ensures compliance and provides detailed visibility across the entire estate. It supports the use of local contractors, maintains data accuracy, and enables strategic oversight to drive best practices and cost savings.

Frequently Asked Questions

What’s the typical setup time?

With Virtual Helpdesk’s rapid onboarding process, setup and deployment are industry-leading, ensuring your organization is fully operational in 30 days.

Can it handle estates with multiple buildings?

Yes! Virtual Helpdesk is specifically tailored for large-scale, complex estates, offering smooth implementation even with thousands of users across multiple sites.

Is Virtual Helpdesk compatible with IoT devices?

Absolutely. Virtual Helpdesk fully integrates with IoT devices to streamline reactive task management in real time.

Can the system be integrated with other software?

Yes! With well-documented RESTful APIs, Virtual Helpdesk offers seamless integration with remote systems for a hassle-free experience.

Still have questions or want to learn more?
Our team is ready to assist you with any inquiries.

Let’s Get Started

Smart Facility Management Starts Here

Take control of your facilities with Virtual Helpdesk’s innovative CAFM solution. From compliance to maintenance, we’ve got you covered.

Location

+44 (0) 800 043 0077

info@virtual-helpdesk.com

Franklins House, Wesley Lane, Bicester, OX26 6JU

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