VIRTUAL HELPDESK
Contractor Oversight Made Clear & Controlled
Assure contractor compliance across your entire estate — without manual chasing or uncertainty.
Virtual Helpdesk’s Contractor Oversight solution provides a single, live view of contractor compliance, performance and approval status across all sites and disciplines.
Everything you need to manage contractor compliance and performance — in one secure, cloud-based CAFM system.
Take Control of Contractor Compliance Without the Risk
Approve. Monitor. Assure.
Managing contractors across multiple sites introduces risk when compliance, approval and performance data are fragmented or unclear.
Expired insurance, missing accreditations or inconsistent approval processes can expose organisations to serious safety, legal, financial and reputational consequences.
Virtual Helpdesk replaces spreadsheets, inboxes and manual checks with a structured, auditable contractor management system — ensuring only compliant, approved contractors are permitted to work, and performance is clearly measured.
The Problem.
Poor Contractor Oversight Creates Hidden Risk
Without a centralised contractor oversight system, organisations face:
The Challenges:
- Limited visibility of contractor compliance status
- Expired insurance, accreditations or certifications going unnoticed
- Inconsistent approval processes across sites and teams
- Increased risk of non-compliance, incidents and enforcement action
- Time-consuming manual checks and contractor chasing
- Poor visibility of contractor performance and cost control
When contractor compliance and performance are unclear, risk escalates — often silently.
The Solution.
Intelligent Contractor Oversight
Virtual Helpdesk brings compliance, performance and control into one trusted platform — supporting safer sites, stronger governance and better financial oversight.
How We Help:
- A single cloud-based platform for all contractor compliance and performance data
- Centralised records for accreditations, insurance and certifications
- An accredited contractor directory, searchable by trade, discipline or site
- Live visibility of compliance status across your entire estate
- Automated tracking of expiries, renewals and approvals
- Clear approval controls to manage who can work on site
- Performance insights to monitor outcomes, response times and value delivered
- Full audit trails to demonstrate due diligence and Golden Thread alignment
The result: reduced risk, improved accountability and total confidence in contractor oversight.
Track Contractor Compliance in Real Time
See Issues Before They Become a Problem
Maintain continuous oversight of contractor compliance with live dashboards and intuitive visual controls.
Real-Time Compliance Tracking
Control Contractor Activity with Confidence
Automated Monitoring & Smart Alerts
Contractor compliance should be actively managed — not reactively checked.
Powerful Oversight Controls
Clear ownership of compliance checks and approvals
Integration with CAFM and PPM workflows to ensure only approved contractors receive jobs
Contractor Management
Compliance, Performance & Simplicity
Virtual Helpdesk goes beyond compliance — bringing contractor performance and cost governance into the same system.
Accredited Contractor Directory
Maintain a trusted, approved contractor supply chain
Performance Insights & Cost Control
Track performance against SLAs and expectations
Support real-time cost governance and value-for-money decisions
Improve accountability across your contractor network
Key Contractor Oversight Features
Designed for Risk-Critical Environments
Live contractor compliance dashboards and reporting
Centralised storage for insurance, accreditations and certificates
Automated expiry tracking and renewal alerts
Controlled contractor approval and access management
Performance monitoring and cost visibility
Accredited contractor directory
Benefits of Virtual Helpdesk Contractor Oversight
Why Organisations Choose Us
Organisations choose Virtual Helpdesk Contractor Oversight for the confidence it provides in managing contractor compliance risk, controlling cost and strengthening governance across complex estates.
The system delivers real-time visibility of contractor compliance status, accreditations, insurance, certifications and approval controls — reducing the likelihood of non-compliant contractors being engaged, enforcement action or avoidable incidents.
Clear accountability, controlled access and full audit trails provide a strong line of assurance to boards, regulators and auditors. With accurate, up-to-date contractor compliance data always available, organisations are better protected against legal exposure, financial risk and operational disruption — while maintaining confidence that only approved, compliant contractors are working on their estate.
Contractor Oversight Without Complexity
Approve. Monitor. Assure.
With Virtual Helpdesk, contractor compliance becomes visible, controlled and assured — giving leaders confidence, facilities teams clear oversight, and organisations the assurance that only compliant, approved contractors are working across their estate.
+44 (0) 800 043 0077
info@virtual-helpdesk.com
Get Started with Virtual Helpdesk
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Location
info@virtual-helpdesk.com
Franklins House, Wesley Lane, Bicester, OX26 6JU
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