VIRTUAL HELPDESK
The Golden Thread Made Clear, Secure & Auditable
Protect your buildings with a clear, auditable Golden Thread of information.
Virtual Helpdesk provides a cloud-based Golden Thread solution that maintains accurate, up-to-date safety, compliance and maintenance records across the full lifecycle of every building and asset. All critical information is structured, secure and instantly accessible — supporting accountability, transparency and regulatory compliance with confidence.
Take Control of the Golden Thread Without Complexity
Capture. Control. Assure.
Maintaining a compliant Golden Thread across buildings, assets, teams and contractors is challenging — particularly when data is fragmented, outdated or stored across multiple systems.
Virtual Helpdesk provides a single, secure platform that brings together building information, asset data, safety records and maintenance activity into one clear Golden Thread — giving duty holders confidence that information is complete, current and auditable at all times.
The Problem.
Poor Control of Safety & Compliance Information
Without a structured Golden Thread, organisations face serious regulatory, operational and safety risks.
The Challenges:
- Fragmented building and asset records held across systems
- Incomplete or outdated safety and compliance information
- Limited audit trails and unclear accountability
- Difficulty demonstrating compliance with the Building Safety Act
- Increased risk to occupants, assets and reputation
When information cannot be trusted or easily accessed, compliance becomes reactive — and assurance is weakened.
The Solution.
Intelligent Golden Thread Management
Virtual Helpdesk is designed to support Golden Thread principles by ensuring that safety, compliance and maintenance data is accurate, connected and always available.
How We Help:
- A secure, cloud-based platform for Golden Thread information
- Structured building and asset records aligned to regulatory expectations
- Integrated CAFM and PPM data linking safety actions to real activity
- Real-time visibility of compliance status and risk exposure
- Reduced administrative burden and improved audit readiness.
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Capture Golden Thread Information
Accurately, Consistently, In Real Time
Ensure safety and compliance information is captured at source and kept up to date throughout the building lifecycle.
Mobile-First Data Capture
Maintain accurate, current information — not retrospective records
Control & Maintain the Golden Thread with Confidence
Clear Oversight for Duty Holders
Virtual Helpdesk provides the tools needed to actively manage and assure the Golden Thread.
Powerful Compliance Controls
Automated alerts for overdue actions, inspections or risks
Structured information that supports accountability and governance
Lifecycle visibility across buildings and critical assets
Confidence that information is complete, current and reliable
Collaborate & Share Golden Thread Information
One Source of Truth
Because the platform is cloud-based, all stakeholders work from the same, trusted information.
Secure Collaboration
Immediate visibility of changes to safety or compliance records
Faster access to critical building safety information
Improved coordination between duty holders and operational teams
Key Asset Management Features
Designed for Risk-Critical Environments
Real-time compliance dashboards and reporting
Secure, structured building information
Full, auditable history of safety and compliance decisions
Mobile asset inspections and data capture
Lifecycle visibility across buildings and assets
Integrated CAFM / PPM data linked to safety actions
Benefits of Virtual Helpdesk
Why Organisations Choose Us
Organisations choose Virtual Helpdesk to establish and maintain a robust Golden Thread of building safety information, providing confidence that critical data is accurate, accessible and controlled throughout the building lifecycle.
The system delivers a single, reliable source of truth for safety-critical information, ensuring design data, asset records, inspections, certifications and remedial actions are clearly linked, up to date and instantly visible.
With clear audit trails and controlled access to safety information, Virtual Helpdesk provides a strong line of assurance to Accountable Persons, Senior Responsible Officers, boards and regulators. Organisations gain confidence that their Golden Thread is complete, reliable and defensible — reducing exposure to regulatory risk, enforcement action and operational disruption.
The Golden Thread Without Complexity
Capture. Control. Assure.
With Virtual Helpdesk, the Golden Thread becomes clear, controlled and reliable — giving leaders confidence, facilities teams clarity, and organisations a safer, well-governed estate.
+44 (0) 800 043 0077
info@virtual-helpdesk.com
Get Started with Virtual Helpdesk
Let’s Get Started
Smart Facility Management Starts Here
Take control of your facilities with Virtual Helpdesk’s innovative CAFM solution. From compliance to maintenance, we’ve got you covered.
Location
info@virtual-helpdesk.com
Franklins House, Wesley Lane, Bicester, OX26 6JU
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