Transforming Facilities Management for Local Authorities

Local authorities across the UK face increasing pressure to reduce costs, improve service delivery, and remain compliant with strict regulatory requirements. Managing multiple buildings, assets, and maintenance teams can quickly become complex and costly without the right systems in place.

That’s where Virtual Helpdesk, a powerful yet affordable Computer-Aided Facilities Management (CAFM) combined with Asset Management capabilities solution, steps in. Designed with the public sector in mind, it helps local authorities streamline operations, cut costs, and stay compliant all with a simple setup that gets you running in under 30 days.

Why Local Authorities Need Smarter Facilities Management

According to a report by the Local Government Association (LGA), local authorities in England have seen a 29% real-terms reduction in core funding over the last decade. With budgets stretched thin, efficiency isn’t just a goal  it’s a necessity.

At the same time, councils are expected to maintain public buildings, ensure health and safety compliance, and deliver uninterrupted services to local communities. Without a centralised system, maintenance requests can slip through the cracks, delays mount, and costs spiral.

Introducing Virtual Helpdesk: A Low-Cost, High-Impact CAFM & Asset Management Solution

Virtual Helpdesk offers local authorities a smarter way to manage their estates from schools and libraries to housing and council buildings.

Affordable CAFM Built for Public Sector Budgets

Unlike traditional CAFM systems that can be expensive and difficult to implement, Virtual Helpdesk is:

• Low cost with transparent pricing

• Scalable to your estate size

• Designed for quick deployment, typically in under 30 days

Learn how Virtual Helpdesk supports local authority compliance:
https://virtual-helpdesk.com/local-authority-compliance

Streamline Maintenance and Reduce Downtime

With a user-friendly interface and powerful backend, Virtual Helpdesk enables:

• Centralised management of service requests

• Automated workflow and task assignments

• Real-time updates to track job progress

• Full visibility of your asset condition and performance

This results in quicker resolutions, less disruption, and fewer costly repairs due to proactive maintenance.

Achieve Real Cost Savings

Local authorities using CAFM systems like Virtual Helpdesk report:

• Up to 20% reduction in maintenance costs

• 30% faster issue resolution

• Fewer emergency callouts and reactive fixes

When facilities operate smoothly, the savings are measurable not just in pounds but in time and service quality.

Stay Compliant with Regulations

With increasing oversight on building safety, local authorities must demonstrate:

• Evidence of completed maintenance tasks

• Full audit trails for inspections

• Compliance with statutory regulations

Virtual Helpdesk makes this easy by storing digital records, tracking compliance checks, and issuing reminders all in one place.

Fast Setup. Immediate Value.

Virtual Helpdesk is built to get you up and running quickly. Our onboarding process ensures your team is fully operational in less than a month without costly delays or complicated installations.

Book Your Free Demo Today

Whether you manage one facility or dozens, Virtual Helpdesk provides the tools to reduce costs, improve efficiency, and stay compliant all while staying within budget.

Request more info or schedule a free demo now
We guarantee to uncover savings potential in your current process.