VIRTUAL HELPDESK
Your Leading CAFM Solution for Assets, Facilities & Estate Management
Streamline Operations, Reduce Costs & Boost Compliance Across Every Site
Take full control of your property and estate operations with Virtual Helpdesk. The powerful Computer-Aided Facility Management (CAFM) platform. Reduce downtime, maximise efficiency, and simplify contractor and asset management, all from one easy-to-use digital dashboard.
Why Virtual Helpdesk?
Stay In Control. Stay Compliant. Stay Efficient.
Virtual Helpdesk is a UK-based Computer Aided Facility Management (CAFM) solution trusted by major organisations to simplify estate operations, enforce compliance, and lower FM costs. Designed for estates of all sizes — from single sites to nationwide portfolios — our platform is built for speed, scalability and ease of use.
Asset Management
Maximise Uptime, Extend Lifespan
Keep every asset under control and ensure peak performance across your estate.
Real-Time Asset Register:
Track assets with complete lifecycle records, maintenance histories and unique QR codes.
Predictive Maintenance & IoT Integration:
Prevent failures with automated alerts and sensor-driven insights.
Advanced Analytics:
Insights into asset performance, cost per job, lifecycle trends and optimisation opportunities.
Benefits You’ll See
Longer asset life
Fewer emergency repairs
Budget planning with data-led insight
Estates Management
Full Visibility, Total Control
Manage complex buildings and compliance with ease — from offices and campuses to healthcare estates.
Centralised Compliance Planner:
Track and filter compliance status across buildings in real time.
PPM & Work Order Automation:
Schedule, assign and monitor planned and reactive tasks without manual admin.
Custom Dashboards:
See key indicators such as cost, compliance and performance at a glance..
Benefits You’ll See
End-to-end visibility of every site
Risk and safety management
Instant compliance reporting
Contractor Management
Compliance, Performance & Simplicity
Bring contractor compliance and performance into one trusted system.
Accredited Contractor Directory:
Store, filter and access contractor records instantly.
Automated Compliance Tracking:
Alerts for certification renewals, insurance checks & audit readiness.
Performance Insights & Cost Control:
Monitor outcomes, response times and value delivered.
Benefits You’ll See
Reduce contractor risk
Real Time cost governance
Fast onboarding and audit prep
Planned Preventative Maintenance (PPM)
Prevent Issues Before They Cost You
Simplify PPM planning with an intuitive, visual maintenance planner that keeps your estate running efficiently and compliantly.
Estate-Wide PPM Planner:
View and manage planned maintenance schedules across your entire estate from a single, clear dashboard.
Task, Asset & Building Views:
Instantly drill down by building, asset or individual task to see what’s due, overdue and completed.
Automated Scheduling & Alerts:
Ensure nothing is missed with scheduled reminders, status tracking and real-time updates.
Benefits You’ll See
Key Features at a Glance
Operational Efficiency
Visitor bookings and automated notifications
Security & Reliability
Cross Platform Compatiblity
Rapid Deployment
No usernames or passwords required
Fully operational in under 30 days
One Platform.
Total Control.
For Everyone.
Facilities
Ensures compliance and provides detailed visibility across the entire estate. It supports the use of local contractors, maintains data accuracy, and enables strategic oversight to drive best practices and cost savings.
Finance
Procurement
Empowers users with comprehensive data, enabling accurate RFPs, informed asset lifecycle decisions, and effective contractor management. It provides access to accredited businesses at all levels, ensuring control and precision.
The Smarter Way To Manage Facilities
Virtual Helpdesk combines cutting-edge technology with user-centric design to redefine facility management. Whether you’re managing hundreds of buildings or a single site, our platform delivers unparalleled control, precision, and efficiency.
Trusted by industry leaders, Virtual Helpdesk is ISO 9001, ISO 14001, and ISO 27001 certified. Ensuring high-quality service delivery and robust information security. These certifications reflect our commitment to operational excellence, customer satisfaction, and data protection.
Let Barclaycard Handle Your Transactions
Virtual Helpdesk connects to Barclaycard Precisionpay, to ensure your contractors are paid quickly and securely for those smaller jobs.
Allow your teams to remove the admin burden that comes from multiple small job invoices and free up your FM and Finance teams.
Let’s Get Started
Smart Facility Management Starts Here
Take control of your facilities with Virtual Helpdesk’s innovative CAFM solution. From compliance to maintenance, we’ve got you covered.
Location
info@virtual-helpdesk.com
Franklins House, Wesley Lane, Bicester, OX26 6JU
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